fk77 Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how fk77 ("we", "us", "our") collects, uses, stores, and shares personal data about individuals ("you", "your") who access or use the fk77 platform at fk77.vu (the "Platform"). fk77 is committed to protecting your privacy and handling your personal data with transparency, care, and respect for your rights.

By registering an account, making a deposit, or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein. If you do not agree with this Policy, you should stop using the Platform and may request account closure by contacting support.

2Information We Collect

fk77 collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party sources such as payment providers and identity verification services. The categories of data we collect include:

You are not required to provide all requested information, but failure to do so may prevent fk77 from completing your registration, verifying your identity, processing payments, or providing certain features of the Platform.

3How We Use Your Information

fk77 uses the personal data it collects for the following purposes. We only process your data where we have a lawful basis for doing so, as described in Section 4 of this Policy.

• Account creation and management: to register your account, verify your identity through KYC, maintain your account settings, and provide you access to Platform features.
• Transaction processing: to process deposits via bKash, Nagad, Rocket, and other supported payment channels, execute withdrawals to your registered payment method, and maintain an accurate transaction record.
• Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, unauthorised account access, and other security threats, including through automated monitoring systems.
• Responsible gaming compliance: to monitor gameplay patterns, apply player-set limits, enforce self-exclusion arrangements, and identify players who may be exhibiting signs of problem gambling.
• Customer support: to respond to your enquiries, complaints, and support requests; to investigate disputes; and to maintain a record of support interactions for quality assurance and compliance purposes.
• Service improvement and analytics: to analyse aggregated, anonymised usage data to understand how players interact with the Platform, identify technical issues, and improve the overall user experience. Individual player profiles are not sold or shared for this purpose.

4Legal Basis for Processing

fk77 processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including account management, payment processing, and dispute resolution.
• Legal obligation: processing required to comply with applicable anti-money laundering laws, know-your-customer requirements, fraud prevention obligations, and any lawful order from a competent authority.
• Legitimate interests: processing carried out for fraud detection, security monitoring, responsible gaming compliance, and improving the Platform's services, where those interests are not overridden by your privacy rights.
• Consent: where we rely on your consent for a specific processing activity (such as sending optional promotional communications), you may withdraw that consent at any time by contacting support or adjusting your account preferences.

5Sharing Your Information

fk77 does not sell your personal data to any third party. We share your data only in the specific circumstances described in this section, and only to the minimum extent necessary for the stated purpose.

Payment & Financial Service Providers

fk77 shares transaction data with your chosen payment provider (such as bKash, Nagad, or Rocket) to the extent necessary to process your deposit or withdrawal request. These providers operate under their own privacy policies and terms of service. fk77 does not store full payment account credentials on its own servers.

Identity Verification Services

To fulfil our KYC obligations, fk77 may share your identity documents and personal details with trusted third-party identity verification service providers. These providers process your data solely for the purpose of verifying your identity on behalf of fk77 and are contractually bound to maintain confidentiality.

Law Enforcement & Regulatory Authorities

fk77 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory request. Where legally permissible, fk77 will notify you of such a disclosure. fk77 may also disclose data where it reasonably believes disclosure is necessary to prevent a crime, protect public safety, or protect the rights or property of fk77 or its users.

6Cookies & Tracking Technologies

fk77 uses cookies and similar tracking technologies to improve your experience on the Platform, maintain your session, and understand how the Platform is used. Cookies are small text files stored on your device by your browser. The types of cookies fk77 uses include:

• Strictly necessary cookies: required for the Platform to function correctly, including session management, login authentication, and security functions. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences and settings, such as your chosen language, display options, and responsible gaming limit configurations, so you do not need to re-enter them on each visit.
• Analytics cookies: used to collect aggregated, anonymised data about how visitors use the Platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform's performance and content.
• Security and fraud-detection cookies: used to identify and block automated bots, detect account takeover attempts, and flag suspicious browsing patterns that may indicate fraudulent activity.

You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect your ability to use the Platform, including logging in and maintaining a session. fk77 does not use third-party advertising cookies or cross-site tracking technologies.

7Data Retention

fk77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable legal and regulatory retention obligations. In practice, this means:

Account and transaction records are retained for a minimum of 5 years following account closure to comply with anti-money laundering regulations. KYC documents and identity verification records are retained for the same period. Technical and device data logs are typically retained for 12 months before being anonymised or deleted. Where you have exercised a right to erasure and there is no overriding legal basis to continue processing, your data will be deleted within 30 days of our confirmation to you.

8Data Security

fk77 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption on all data transmissions between your device and the fk77 Platform, ensuring that your personal and financial data cannot be intercepted in transit.
• Restricted access controls ensuring that personal data is accessible only to fk77 employees and authorised contractors who have a genuine business need to access it, and who are subject to confidentiality obligations.
• Regular security assessments and vulnerability testing of Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Secure, encrypted storage for all personal data and financial records, with regular backups maintained to ensure data integrity and availability in the event of a system failure.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. fk77 cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights or freedoms, fk77 will notify affected users as soon as reasonably practicable and will take all necessary steps to contain and remediate the breach.

9Your Rights Over Your Data

Subject to applicable law, you have the following rights in relation to the personal data fk77 holds about you. To exercise any of these rights, contact fk77 support at [email protected] with your registered mobile number and a description of your request. fk77 will respond within 30 days.

• Right of access: you may request a copy of the personal data fk77 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data fk77 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. This right is subject to our legal retention obligations.
• Right to restriction: you may request that fk77 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to data portability: where fk77 processes your data on the basis of consent or contractual necessity, and processing is carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to object: where fk77 processes your data on the basis of legitimate interests, you may object to that processing. fk77 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

fk77 will not charge a fee for handling a data rights request unless the request is manifestly unfounded, repetitive, or excessive, in which case a reasonable administrative fee may apply. We may also ask you to verify your identity before processing a request to protect against fraudulent or unauthorised submissions.

10Children's Privacy

fk77 is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under the age of 21. If fk77 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe a person under the age of 21 has registered an account on fk77, please contact support at [email protected] immediately.

11International Data Transfers

fk77 primarily stores and processes data within secure infrastructure. In some cases, your data may be transferred to or accessible by service providers located outside Bangladesh — for example, cloud infrastructure providers or identity verification services. Where such transfers occur, fk77 ensures that appropriate safeguards are in place, including contractual protections requiring the recipient to maintain standards of data protection equivalent to those described in this Policy. By using the Platform, you consent to these transfers where necessary for the provision of the service.

12Third-Party Links

The fk77 Platform does not contain links to third-party websites. Game content is served directly through embedded game providers (such as Pragmatic Play or Evolution Gaming) within the Platform environment. fk77 is not responsible for the privacy practices of game providers or payment processors. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of fk77.

13Changes to This Privacy Policy

fk77 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When we make a material change to this Policy — meaning a change that substantively affects how we collect or use your personal data — we will provide at least 7 days advance notice by posting a notice on the Platform or sending a notification to your registered mobile number or email address.

The date at the top of this Policy reflects when it was last updated. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the changes, you should stop using the Platform before the effective date.

14Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fk77 handles your personal data, please contact our support team. We take all privacy enquiries seriously and aim to respond within 30 days. For data rights requests, please include your registered mobile number and a clear description of your request so we can verify your identity and process your enquiry efficiently.

Email: [email protected]